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YOUR AMAZING ESCAPE QUESTIONS ANSWERED

frequently asked questions

What is an escape room?

An escape room (also known as an escape game) involves a team of players being placed in a dramatic situation which they have to resolve within 60 minutes.

In order to 'resolve the situation', the team must work together to find clues, solve puzzles and even accomplish some tasks to make their way forward.

How long is the game?

Each game lasts for 60 minutes.

However, we will need to sign you in and brief you before the game begins, which takes around 15 minutes.

We will also debrief you after the game ends, which takes another 15 minutes.

You can expect to spend around 90 minutes here at The Amazing Escape Mumbai. Please also note that you should arrive 15 minutes before your booked time to allow for the signing in and briefing process.

Why play the game? Are there any benefits one can expect?

First of all, an escape game is a chance for you to leave the worries of your daily life behind and immerse yourself in a fantasy. In short, you have a jolly good time!

Apart from that, escape games encourage analytical thinking, creative thinking, paying attention to detail, and finally, teamwork.

Family and corporate events are frequently organized at The Amazing Escape due to the high entertainment factor.

And team building events are organized by companies, school & college groups and so on to instil critical qualities like logical thinking, paying attention to detail and teamwork.

What is a private booking? And what is a public booking?

In a private booking system, you will not be paired up with another team for your escape game. It will be your team and your team only.

Usually, you are asked to buy a minimum number of tickets in a private booking system.

In a public booking system, your team may be paired up with other teams to fill room capacity.

Usually, there is no minimum number of tickets that have to be bought to make a public booking.

Do you have special arrangements for events?

YES! We have a private area for your group to enjoy if you choose. Perfect for birthdays, team meetings, socials or game night! This room can accommodate large groups and allow you to enjoy time to socialize or cater in a meal.

Are the rooms scary?

No, our rooms do not have any jump scares and are not scary. The Amazing Escape rooms are suitable for players of all age groups.

What clothes should I wear?

You should wear whatever you feel comfortable in.

However, please note that

  • High heels are not advisable since they could cause you to stumble.
  • Clothes with loose ends are not advisable since they could get caught somewhere and torn.

What is the provision for emergency exit?

Every room has a buzzer you can press in case of an emergency.

Are we actually locked inside the rooms?

No.

We will never actually lock you in. You can leave the room whenever you want to.

Can I leave in the middle of a game?

If you feel a need to leave, you can leave the room in the middle of a game. However, please remember that this might spoil the experience of your team members.

What is The Amazing Escape?

We are an escape game franchise currently based in India. We have locations in Mumbai, Hyderabad and Mumbai.

We’ve been in operation for 3 years.

Are any future locations planned?

Not yet, but we will give you a heads up when we do have plans to expand.

Do you have franchise opportunities?

Yes. To enquire, mail mumbai@theamazingescape.in.

Are walk-ins allowed?

It is recommended to book your slots in advance.

Do you follow private booking or public booking?

All our bookings are private. You will never be paired up with strangers on your Amazing Escape Room experience.

I have a slot pre-booked. How soon do I have to arrive?

Before you start the game, there are certain tasks like signing in, briefing etc that need to be done. So we advise that you arrive at least 15 minutes before your booked slot.

Please understand that the slot next to yours may also be booked and we cannot ask that team to wait for you to finish. So if you start later than your booked time, you would get to be in the room for less than 60 minutes.

Do you allow split payments?

You pay when you actually arrive at The Amazing Escape.

Advance payments are taken only for parties and team building events.

Do you allow extra players?

Provided you have a valid booking, we will allow you to have more players on your team, subject to room capacity.

The additional players will need to purchase tickets upon arrival.

Will ticket sizes be adjusted if I bring extra players?

You pay when you actually arrive at The Amazing Escape.

Advance payments are taken only for parties and team building events.

Can I reschedule my booking?

Yes you can, with at least 24 hours’ advance notice.

Can you name some companies that do team building at Amazing Escape?

Indeed we have!

Companies from across India's corporate universe, ranging from time-honoured PSU's like HAL to multinational companies like Amazon have made corporate bookings with us.

If it's a company with an office in Mumbai, chances are, it's made a corporate booking with us.

Can someone from the office observe the teams in action to gain insight into group dynamics?

Yes, we do allow one person to monitor the teams in action on request.

Do you arrange for food and drinks for corporate bookings?

We can arrange for snacks on request.

Can I arrange my own food and drinks for special events?

We can arrange the food ordered by the time team finishes the game. TnC apply.

Can you make non-food arrangements for corporate bookings (like karaoke)?

Yes we can make these arrangements.

I have a large group. Can I book your entire facility? Do you have any special pricing for large groups?

Yes, you can book our entire facility for large groups.

For more details, please contact us at 07710000808

Do you arrange for food and drinks for special events/large groups?

Yes we do.

Can you make non-food arrangements for special events/large groups (like karaoke)?

Yes, we can make these arrangements.

Are you on the ground floor? If not, do you have a lift provision?

We are on the first floor of the building.

Yes, a lift is available.

Do you have car parking facilities?

Yes, car parking facilities are available in the building.

What public transport can I avail to reach you?

Andheri metro station is a 5 minute walk.

You can also avail of taxis to reach us.

Do you allow us to take our phones into the escape room(s)? If not, do you have lockers or some other facility for keeping our phones during our escape mission?

No, we don’t allow phones into the escape rooms.

We do have lockers for you to keep your phones in and you will be given the key to your locker for the duration of your escape game.

How many people can play?

It varies from room to room. But we do need 2-6 players minimum depending on the room. 

I have some issues (e.g. I need a wheelchair). Can I still take part in your escape games?

Our missions at The Amazing Escape are suitable for

  • Wheelchair users.
  • People with nausea and vertigo.

I am pregnant. Can I play?

Yes, you can!

Can children participate in your escape games?

Children younger than 8 cannot participate in the escape games here at The Amazing Escape.

Players between 8 and 12 years of age should have an adult present with them.

Players who are above 12 can participate on their own.

Can elderly persons participate in your escape games?

Yes, they can.

Our games do not have any jump scares or any other features that may be unsuitable for the elderly.

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